Privacy Policy

Last Updated: [4 August 2025]

Eden Spice Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.edenspice.uk or purchase our products.

1. Company Information

Eden Spice Limited
48 Hazlemere Road, Benfleet, Essex, SS7 4AE, England
Email: hello@edenspice.uk
Tel: 07962622059

2. Information We Collect

We may collect and process the following information:

Personal details: Name, address, phone number, and email (for order processing and support).
Payment information: Payment details are processed securely by third-party providers (Stripe, PayPal). We do not store your full card information on our servers.
Browsing data: IP addresses, cookies, and usage information for website analytics and functionality.
Newsletter data: Email addresses provided for marketing communications, product updates, and promotions.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders.
To provide customer support and respond to inquiries.
To send you marketing emails, discounts, and updates (only if you have subscribed).
To analyze website performance and improve our services.
To comply with legal obligations, such as record-keeping for tax purposes.

4. Data Sharing and Disclosure

We only share your data with trusted third parties necessary to complete your order or improve our services:

Payment providers: Stripe, PayPal (for secure transactions).
Shipping providers: Royal Mail (for order delivery).
Analytics tools: Google Analytics, Facebook Pixel (to understand user behavior).
Email marketing platforms: Mailchimp or similar services (for newsletters and promotions).

We do not sell or rent your personal information to third parties.

5. Data Storage and Security

Your data is stored securely on password-protected systems and encrypted servers.
Access to your information is restricted to authorized personnel only.
We retain order data for 6 years to meet accounting and legal requirements.
Once data is no longer required, it is securely deleted or anonymized.

6. International Data Transfers

While we primarily host our website and data in the United Kingdom, some data may be stored or processed by trusted service providers in other countries where data protection laws may differ from those in the UK.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you.
Request corrections to any inaccurate information.
Request deletion of your personal data (subject to legal obligations).
Withdraw consent for receiving marketing emails at any time.
Request details on how your data is processed and shared.

To exercise your rights, please contact us at hello@edenspice.uk.

8. Cookies and Tracking

Our website uses cookies to improve your browsing experience, analyze traffic, and show relevant advertising. For more details, please refer to our Cookie Policy.

9. Data Protection for Minors

Our website is not specifically directed towards children, and we do not knowingly collect personal data from individuals under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

11. Contact Us

For questions or requests regarding this Privacy Policy or how your data is handled, you can contact us via:

Email: hello@edenspice.uk
Phone: 07962622059