Returns Policy

Last updated: [4 August 2025]

We want you to be fully satisfied with your purchase from Eden Spice Limited. This Returns Policy explains your rights and our procedures for returning items purchased from our website edenspice.uk.

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1. Eligibility for Returns

• We accept returns for unopened, unused, and sealed spice products only.

• For hygiene and safety reasons, opened or tampered-with spice packets cannot be returned or refunded.

• Clearance or discounted items are non-returnable unless faulty or incorrect.

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2. Return Window

• You have 14 calendar days from the date you receive your order to request a return.

• Requests made after this period may not be accepted.

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3. How to Start a Return

• Please contact us first at hello@edenspice.uk with:

  • Your order number

  • The reason for return

  • Photos if the product is faulty or damaged.

• We will provide return instructions and the return address (Benfleet, Essex).

• Items sent back without prior approval may not be accepted.

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4. Who Pays for Return Shipping

• If you change your mind or order the wrong item:

  • You are responsible for return postage costs.

• If your order is damaged, defective, or incorrect:

  • We will cover the return shipping cost or provide a free replacement.

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5. Refunds

• Refunds are issued to your original payment method (Stripe, PayPal, credit/debit card) once we receive and inspect your returned item.

• We process refunds within 5 working days, but please allow up to 14 days as per UK consumer law.

• Refund includes:

  • The item price, and

  • The original standard delivery cost (Tracked 48).

• If you chose express shipping (Tracked 24), the extra cost is non-refundable.

• We do not deduct shipping costs for orders that qualified for free delivery.

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6. Damaged, Defective, or Wrong Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

• We may request photos of the issue and packaging to process your claim with Royal Mail.

• We will offer either:

  • A free replacement, or

  • A full refund, including shipping fees.

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7. Non-Returnable Items

• Opened or tampered packages (for hygiene reasons).

• Discounted or clearance items (unless faulty).

• Items returned after 14 days without prior agreement.

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8. Exchanges

• We do not offer product exchanges. If eligible, your order will be refunded instead.

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9. Contact Us

For any questions about returns, please contact us:
📧 Email: hello@edenspice.uk
📞 Phone: 07962622059